Delivery and Returns

We do not publish price lists. For every request we verify the part against your chassis number and part number, then send you a written quotation.

An order is only formed once you approve that quotation in writing and payment is completed. No payment obligation arises before your approval.

Parts held in stock are dispatched within 1-3 business days of payment being confirmed.

For parts sourced from abroad, the lead time depends on manufacturer availability and is stated in the quotation. You are notified if the lead time changes.

Delivery is made throughout Türkiye via our contracted couriers. A tracking number is shared once the shipment is created.

Please inspect the packaging for damage before accepting the shipment. If you find damage, do not accept it without having the courier record a damage report.

Claims for courier damage cannot be assessed for shipments accepted without such a report.

Where you purchase as a consumer, you may withdraw within 14 days of delivery without giving any reason.

To exercise this right the part must be unused and uninstalled, with its original packaging and any hologram or warranty labels intact.

Send your withdrawal notice in writing to [email protected]. Your payment is refunded within 14 days of us receiving it.

Parts ordered specifically for your vehicle against its chassis number, and sourced to order from the manufacturer, fall outside the right of withdrawal under the Distance Contracts Regulation.

Parts that have been installed, used, or whose original packaging has been opened such that they can no longer be resold cannot be returned.

Coded components such as electronic control units cannot be returned once coding has been performed.

All parts supplied are genuine and covered by the manufacturer warranty terms.

If the wrong part is shipped or a manufacturing defect is identified, the part is replaced with shipping costs borne by us.

Please report defects within a reasonable period of delivery, including photographs and your request number.

Approved refunds are issued through the same method used for payment. Processing times at your bank or card issuer are outside our control.

Return shipping is borne by the buyer for withdrawal, and by the seller where the return is due to a defect.